Legal

Privacy Policy

Last updated: July 2026

BC Group Africa (“we”, “our”, or “us”) and its divisions respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our websites and digital platforms, in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.

1. Who We Are

Our websites and digital platforms are operated by BC Group Africa (established 1985) through its divisions. For the purposes of the Data Protection Act, 2012 (Act 843), we act as the data controller responsible for the personal data collected through our websites. Our contact details for any privacy-related request are set out in Section 12 below.

2. Information We Collect

Personal information you provide

• Name and job title
• Company or institution name
• Email address and telephone number
• Country or location
• Any information you submit through inquiry, quotation-request, or contact forms

Technical information collected automatically

• IP address and approximate location
• Browser type and device information
• Website usage and navigation data
• Cookies and analytics data (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and process quotation requests;
• Provide customer, technical, and after-sales support;
• Communicate relevant product and service information you have requested;
• Improve the performance, security, and content of our website;
• Meet our legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

We process your personal data on one or more of the following bases recognised under the Data Protection Act, 2012 (Act 843):

• Your consent, for example, when you submit a form or opt in to receive communications;
• Performance of a contract, to prepare quotations and fulfil supply, installation, or service agreements;
• Compliance with a legal obligation, where the law requires us to retain or disclose information;
• Our legitimate business interests, provided these are not overridden by your rights and freedoms.

5. Cookies

Our website may use cookies and similar technologies to improve your experience, analyse traffic, understand visitor behaviour, and enhance functionality. You can manage or disable cookies through your browser settings. Full details are set out in our Cookie Policy.

6. How We Share Information

BC Group Africa does not sell your personal data. We may share information only:

• With authorised service providers acting on our behalf (such as hosting and analytics providers);
• With manufacturers or principals where necessary to prepare a quotation or provide technical support;
• Where required by law, regulation, or a lawful request from a public authority;
• To establish, exercise, or defend legal rights, or to protect our legitimate business interests.

Where we engage third parties to process data on our behalf, we require them to handle it securely and only for the purposes we specify.

7. International Data Transfers

Because we work with international manufacturers and service providers, your information may be transferred to, or accessed from, locations outside Ghana. Where this occurs, we take reasonable steps to ensure your data continues to be protected to a standard consistent with the Data Protection Act, 2012 (Act 843).

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide requested services, meet contractual obligations, and satisfy legal, accounting, or regulatory requirements, after which it is securely deleted or anonymised.

10. Your Rights

Subject to the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information where legally permissible;
• Object to, or request that we stop, processing your data in certain circumstances;
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within the period required by law.

11. Children’s Privacy

This website is intended for business and professional audiences. We do not knowingly collect personal data from children under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can delete it.

12. Contact Us & Complaints

For any question or request regarding this Privacy Policy or your personal data, please contact:

You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data protection rights have not been respected. Details are available at dataprotection.org.gh.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

Applies Across BC Group Africa

This Privacy Policy applies to the websites, digital platforms, and online services operated by BC Group Africa, including:

• BC Medicals
• BC Industries
• BC Pharmaceuticals
• BC Scientific
• BC Infrastructure
• BC Hospitality
• BC Digital
• BC Education & Technology